What service do you provide for me?
We provide high quality one to one customer service. We will deal with 100% of the work for you so you do not need to lift a finger. We obtain updates from the bank regularly so that you know exactly where your case is up to.
Answering your PPI Refund questions:
How much do you charge?
Our policy is strictly NO WIN NO FEE* and ONLY on a successful case we charge 30% plus VAT of the refund amount.
What happens if the case is lost?
If the case is unsuccessful you do not pay. It is strictly NO WIN NO FEE*.
How long does the process take?
The duration can vary from bank to bank but usually it ranges from 8-12 weeks. What do I need to do?
If you feel you have been mis-sold we will send out a PPI Reclaim Pack to you, which is extremely easy to complete. When we receive the pack we will ask you a few questions and then write to your lender.
Can I claim off old loans, credit cards, HP finances and mortgages if it's paid off or consolidated?
Yes. Anything that has been paid off within the last 6 years we can look at. The banks have to keep information on the system for 6 years due to data protection. If it has been paid off more than 6 years ago the banks may have destroyed the paperwork. We can still look into this but we may require paperwork showing the PPI.
If I have no paperwork can I still claim?
If you have paperwork it would be of great help however it is not essential. To start the reclaim we need the agreement/account number at the very least otherwise they will not be able to trace your account. If you don't have this number you could call your lender and ask for it.
Can I claim if I'm still paying back the loan/credit card or mortgage?
Yes.
Does the claim affect my relationship with my bank?
Whatever happens with the reclaim the banks are NOT allowed to mis-treat you. Your relationship with the bank should remain the same.
What will happen if I am behind with my repayments? (i.e in arrears)
If you are in arrears with your account the lender may use the refund to pay off this outstanding amount.
Can I do this myself?
Yes. We always inform our clients that this can be done yourself. We find that a lot of people don't have the time to do it themselves or may find it daunting. People are happy to pay 30% to let us do it for them.